Frequently Asked Questions about Total Enterprise CRM and Tall Emu

• FAQ
  • Working with us
  • Implementation Process
  • Management Team

FAQ

What services does Tall Emu provide?

Tall Emu provide business software solutions. We have been developing software applications for large and small business since 2002 working for companies as small as single individuals through to major multinational corporations.

What sort of programs have you written?

Tall Emu has produced many applications. The following list some of these applications:

• Total Enterprise CRM: Comprehensive business application designed to manage and automate virtually any business.
• Credit card processing and management system: Processes millions of dollars of transactions each work day for one of the "Big 4" Australian banks.
• Telemarketing System for Wine Industry: Web based Telemarketing system for that tracks sales, stock, produces reports of sales and integrated with a Voice Over IP (VOIP) phone system reducing call costs.
• Web-based mortgage processing: Data entered on the website is transferred to the backoffice and automatically processed.
• Online book store: Created an online book store which accepts payments via Paypal, and automatically stores customer information in the CRM, and creates and sends invoices automatically in MYOB.
• Online Armor security: The best firewall product :)
• Mining maintence system: An application to manage the processes and people for a company maintaining mining mills around the world.

What is Total Enterprise CRM?

Total Enterprise CRM is a comprehensive business application that is designed to designed to give a high level of common functions off the shelf to avoid re-inventing the wheel. Two powerful features of Total Enterprise CRM with provide a business edge are:

• Customization: Very fast and easy to set up to meet your unique business needs.
• Integration: Communicate with other systems to automate your business processes.

Total Enterprise CRM can be used as is or as the basis for you software project.

How much does it cost?

This is dependent on your requirements. CRM is priced per user, and customisation is priced on a project based on hourly rates.

A CRM licence is available for $950 per user.  There is no minimum count of users.

How does it work?

Developing a custom program is not just for big businesses. Here are the 3 steps we follow:

1) Write up the specification - So we know what we are supposed to do and you know what you're going to get.

2) We quote on the work - A fixed-price quote provides you with certainty on how much it will cost.

3) We do the work - We agree a start date and delivery date with you. This includes:

• Writing the program.
• Performing our own testing on the program to make sure it's technically correct.
• Helping you to test the program to make sure it meets your needs.
• Revisions, and any bug fixes - plus retesting as necessary.
• Installation.