CRM Call Centre Solution

• CRM Features
  • Marketing
    • Email Auto Responder
    • Webforms and Lead tracking
  • CRM Accounts Link
    • MYOB / EXO Accounts Link
    • Quickbooks Accounts Link
  • Asterisk VoIP and CRM Integration
  • Document Management
  • Contact Management
    • Shared Calendar
    • Outlook Integration
    • Call Centre
  • eCommerce
    • Shopping Cart
    • Payment Gateway
  • Business Process Automation
  • Customisation
    • Custom Fields
    • Layout Control
    • Integration
    • Security
    • Workflow automation
  • CRM Security

Call Centre CRM Solution

Total Enterprise CRM makes a great CRM solution for inbound or outbound call centres.  With Total Enterprise CRM you can track, measure and manage inbound or outbound campaigns easily.

Interact

Total Enterprise CRM allows all calls, both inbound and outbound to be recorded inside the CRM.  You may schedule calls to be placed in future, and log the details of the call currently in progress.

Inbound calls can present a pop-screen to alert you of the person calling and which company (if any) they are from.

When the call is taken, the standard call dialog is displayed (Click for bigger). When paired with Asterisk, the CRM can automatically note the direction,start time, end time and the called (or calling) party - leaving you to only type in a short note.

Measure and Report

Since all calls are recorded in the system, it's possible to produce excellent statistical reports. What time of the day is the busiest?  How many calls are my team making or receiving per day ?