Total Enterprise CRM Features

• CRM Features
  • Marketing
    • Email Auto Responder
    • Webforms and Lead tracking
  • CRM Accounts Link
    • MYOB / EXO Accounts Link
    • Quickbooks Accounts Link
  • Asterisk VoIP and CRM Integration
  • Document Management
  • Contact Management
    • Shared Calendar
    • Outlook Integration
    • Call Centre
  • eCommerce
    • Shopping Cart
    • Payment Gateway
  • Business Process Automation
  • Customisation
    • Custom Fields
    • Layout Control
    • Integration
    • Security
    • Workflow automation
  • CRM Security

CRM Features

Total Enterprise CRM manages all aspects of your business relationships in one central system. It is the most powerful, flexible and easy-to-use customer relationship management systems designed specifically for your business, with powerful workflow, system integration and customisation capabilities to make sure it suits your business needs.

Total Contact Management

Total Enterprise CRM offers a complete way to keep track of all your business contacts and company details in one place. Every single interaction by every member of staff is recorded and lets you gain a complete "360 Degree" view of each customer – at both the contact and company level.

Group Calendars and Information Sharing

Assign and manage tasks, projects as well as share calendars easily throughout an organization. Synchronization with Microsoft Outlook and mobile devices.

Targeted marketing to your customers

Total Enterprise CRM Marketing lets you use what you know about your customers to target them using personalized marketing to increase their interest and the likelihood of a sale. Using Dynamic Target Lists, you can tell Total Enterprise CRM to, for instance, “find me all customers who like Shiraz and live in NSW” and then execute a campaign to mail customers who fit the bill.

MYOB Accounting Link

Combine your accounting and customer information inside Total Enterprise CRM for a complete business solution. You can import and export both customer and financial data between Total Enterprise CRM and MYOB, providing an end-to-end solution from the shopping cart, payment gateway to the accounting system.

Simple to keep track of your business

One thing every growing business needs is reliable figures on what's going on in the organization. The information provided by accounting systems only provides part of the story. Total Enterprise CRM provides a quick way for managers to gauge the performance of staff and their business units using powerful query tools and graphical dashboards.

Integration with Outlook

Total Enterprise CRM allows synchronization of Outlook contacts, emails and meetings. Emails to and from customers can quickly and easily become part of that customer's history with a single click. Emails can be linked with specific projects or opportunities giving you a full view of the customer from multiple perspectives.

Multiple ways to access your information remotely

Total Enterprise CRM can work in multiple branch offices, on laptops or via the web access module. It can be deployed flexibly to meet your business needs using a combination of realtime access (direct database), WebCRM (screenshot below in firefox) or using synchronization to give you access to your data when you're on the road.

HTML Email, SMS, Word and Fax Merge

Total Enterprise CRM has personalized HTML emails, word merges, SMSs and faxes. Each communication method offers full “merge details” capability allowing not just name and address, but data from other sources such as product information based on their buying preferences or purchase history.

Security

Comprehensive security settings control which users can modify records and how they can modify them, including per user, per group, or per team options.

Shopping Cart

Total Enterprise CRM connects with an online store to allow you to sell online but have all the data regarding the sales automatically posted into CRM for fulfilment and tracking. Never double-handle data again. With Total Enterprise CRM you maintain your product lines inside CRM and it’s automatically uploaded to the Internet shopping cart.

Extend the Power of Total Enterprise CRM

Tailor Total Enterprise CRM to meet your unique business needs with optional customisation services. Total Enterprise CRM can be extended to work with YOUR business systems, and to capture YOUR data. Either your internal team members can do this with some basic training, or outsource the problem to Tall Emu and let us deliver you an integrated solution.