CRM Case Studies

Tall Emu | The best bespoke software development and programming company for Australian businesses

CRM Overview

How can we help you?

This section of the site is about what we've done. If you're wondering if we can help you, feel free to browse through some of the things we've done before.

Below we've briefly listed a number of things we've done - you can see more detailed case-studies to the left.

Web-based mortgage processing - data is entered on the website, and transferred into the backoffice systems automatically saving the team time and effort keying in customer data.
Webforms automatically in CRM - Marketing campaigns on the website are placed automatically and assigned in CRM based on policy.
Forms Processing - A program to automatically fill in mortgage applications on different bank forms.
Automated gathering of data - Data was automatically gathered from hotel reservation systems (Hirum, Roommaster) at hotels around Australia, and then delivered to a central reporting database at head office to produce management reports.
Telemarketing System for Wine Industry - A web based Telemarketing system for a company in the wine industry that tracks sales, stock, produces reports of sales and integrated with a Voice Over IP (VOIP) phone system to reduce call costs. It supported up to 80 telemarkers concurrently using the system.
Online book store - created an online book store which accepts payments via Paypal, and automatically stores customer information in the CRM, and creates and sends invoices automatically in MYOB.
A complete Internet Service Provider management system for a virtual ISP, including billing
SMS Messenger system for two way messaging
Email to SMS - the system sent SMS alerts on new mails, meeting reminders and interfaced with Microsoft Exchange
Outlook Archiver - a program to selectively archive emails from MS Outlook/MS Exchange
Outlook to IMAP - MS Outlook to IMAP email server migration tool