Tall Emu | The best bespoke software development and programming company for Australian businesses

Benefits of CRM are:

Improved Customer Service delivery

Total Enterprise CRM (TECRM) software gives your customer service centre, support and sale staff access to all the information regarding customer histories, be it emails, calls or transactions. You don’t have to know the customer personally to get their background, as all infomation about that client is now shared.

Additionally, a CRM can replace manual, disjointed tasks and activities with streamlined, fully-automated processes.  So, you can dramatically improve customer satisfaction and retention by delivering faster and a more responsive service.

Increase Revenue and number of Sales

With TECRM, sales staff can better manage their prospects and activities, and close their deals faster. Additionally it can help sales reps identify new opportunities, and improve their ability to up-sell and cross-sell.

Transparent Sell Pipeline and Forecasting

A CRM solution also gives the manager of a sales team increased visibility into pipelines and forecasts, and can help them more accurately assess and track sales rep's performance.

Improve Internal Productivity

Most businesses are challenged by managing the disconnected and inefficient customer-facing processes that exist across multiple business units.

With a TECRM solution, these activities can be tightly integrated and streamlined, which can optimize resource utilization and increase productivity.

Reduced Costs

By improving customer-facing processes and related workflows, you can eliminate waste and redundancies, and minimize operational costs.  Additionally, a CRM solution can help you better identify and manage opportunities, and uncover and resolve problems – which can eliminate the costs associated with lost deals or customers (it costs a business 8 to 10 times more to acquire a new customer than to keep an existing one, according to a 2006 report by DM Review).

A good CRM can help improve your business processes in the following areas:

  • Increased accuracy, consistency and timeliness of information
  • Share account status and histories
  • Web lead and registration data straight into CRM
  • Event and project management
  • Automate service and support management
  • Automate tasks, alerts and reminders
  • Demographic data profiling & dynamic list building
  • Improve responsiveness to marketing campaigns
  • Creation of proposal, quotes, sales orders and invoices
  • Reporting on opportunities, sales data and forecasting revenue
  • Up to date information, thanks to comprehensive, real-time measurements and analytical metrics

Who we've worked with

Commonwealth Bank - Commonwealth BankCochlear - CochlearLeisure Inn - Leisure InnMTP - MTPPeer Support - Peer SupportFirst Folio - First FolioThree Messaging - Three MessagingThe Prospect Shop - The Prospect Shop

What we've integrated with

Paypal, Eparcel, MYOB, SMS, Shopping Cart, Vada, Google Analytics/Adwords, CRM's, Westpac, ANZ, CommBank, Eway, WorldPay

Our Technical Skills

Languages, Layouts & Scripting

Delphi, PHP, C#, Visual Basic (VB), ASP.NET, Web Services/SOAP, Javascript, HTML/DHTML, XML/XSL


Access, MySQL, Oracle, Microsoft SQL Server